Shipping policy

Shipping & Returns — Famuna

At Famuna, we're committed to delivering quality products and providing a smooth shopping experience. Please review our shipping, return, and refund policy below.

Shipping Information

Order Processing

Orders are processed within 1–3 business days.

Most orders placed on business days are processed within 24 hours. Orders placed on weekends or public holidays may require additional processing time.

Delivery Time

After processing, delivery typically takes 4–9 business days, depending on your location and the local shipping carrier.

Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen carrier delays.

Shipping Costs

We offer Free Shipping on All Orders.

No minimum purchase required.
No hidden shipping fees.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Delayed or Missing Orders

If your order has not arrived within 7 business days after the estimated delivery date, please contact our customer support team.

Email: famunastore@gmail.com

Please include your order number so we can assist you as quickly as possible.

Order Changes or Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

After your order has entered processing or has been shipped, we cannot guarantee changes or cancellations.

Returns

We accept returns on eligible items within 30 days of the delivery date.

How to Start a Return

To request a return, please email famunastore@gmail.com with:

Your order number
The item(s) you wish to return
The reason for the return

Please wait for return authorization before sending your item back.

Returns sent without prior approval may not be accepted.

Return Eligibility

Returned items must:

Be unused and unworn
Be in their original packaging
Include all original accessories and tags (if applicable)
Include a valid tracking number

For hygiene reasons, the following items cannot be returned:

Underwear
Lingerie
Swimwear
Personal care products (if applicable)

Return Shipping Costs

If the return is due to customer reasons, such as ordering the wrong size, changing your mind, or selecting the wrong item, the customer is responsible for the return shipping costs.

If the return is due to our error, including damaged, defective, or incorrect items, Famuna will cover the return shipping costs or provide an appropriate solution.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.